APP GROUP INC. and APP GROUP (CANADA) INC. (“APP GROUP”, ‘we’, ‘our’, ‘us’) doing business under the “SOÏA & KYO” brand value its customers (‘you’, ‘your’) and respect their privacy rights.

We recognize the importance of protecting the information and personal information (‘information’) collected about you. In this statement (“Privacy Policy”), we wish to inform you the purpose of such collected information and how we collect, store and use this information. We will not collect, use or disclose your information other than in compliance with this Privacy Policy. As part of our commitment to your privacy rights and security, our websites have been certified by Trustwave.

By visiting SOIAKYO.COM (“Website”) you are accepting and consenting to the practices described in this Privacy Policy and to our Terms and Conditions.

Information that is collected about you may include but is not limited to your name, company name, address, phone number, email address, fax number, age, cookies, IP logs, billing information, credit card number and expiry date, etc. We may also collect information about your use of the Website, such as the date and time of your visits, the pages you have accessed, the documents you have retrieved, the type of browser used at the time of your visit and all personal correspondences with us (primarily emails and live chats). We store this information on a secure server and take all reasonable steps to protect it from misuse, loss, unauthorized access, modification or disclosure. All of our employees, representatives and agents must abide by this Privacy Policy.

We reserve the rights to use this information at our discretion, mainly for internal purposes such as tracking an order, analyzing your preferences, noting trends and statistics. For instance, we may hold your information for the following purposes:

• To maintain internal accounting and administration;
• To respond to personal inquiries;
• To enhance customer service, product options and to improve product performance;
• To inform you of promotions, competition entry forms, redemption vouchers and special offers where you voluntary supplied your personal details;
• To administer sales records;
• To analyze our Website usage.

For delivery purposes, we disclose your address to FedEx, UPS and other carriers.

For sales tax compliance purposes (GST, QST, TVA, ... ), we reserve the right to disclose your information to a third party.

We may also use this information to contact you to discuss further interest in APP GROUP, the services we provide and to send information regarding our products, promotions and events.

As a matter of policy, we never rent or sell any information about you to a third party.

We may disclose some of your information to advertisers for marketing and promotional purposes, but none of which that could be used to identity you personally. Your name, email address, telephone number, and address are never disclosed to advertisers.

In common with many websites, our server may attach a cookie to your hard drive to analyze your activities on our Websites and to remember you when you visit our Website again. The cookies will identify your computer to our servers when you visit our Websites.

Where there is a legal obligation to do so or when it is necessary to protect the property, interests and rights of APP GROUP, we may disclose your information to any relevant regulatory body.

Our Websites’ content is directed for use by adults. We do not knowingly collect any personal information from children under the age of 16.

We want to communicate with you only if you wish to hear from us. You may sign up for our newsletters, but may opt-out at any given time, simply by clicking on the “unsubscribe” hyperlink contained at the bottom of our promotional emails. You may also opt-out by sending us an e-mail at info@soiakyo.com or by calling us at + (514)388-5287/ 1-866-973-5287. Please be sure to provide us with your full name and email address. It may take up to two weeks to process your request, during which period, you may continue to receive communications from us.

Our Websites may contain links or references to other websites outside of our control. Please be aware that our Privacy Policy does not apply to these sites.

This Privacy Policy may be supplemented by additional legal requirements in jurisdictions where we conduct business. We may need to update this Privacy Policy from time to time. Please regularly check this page to ensure that you have read the most recent version.

Last update: July 19, 2011.