1. RETURN POLICY

You may find yourself with an item you wish to return. The Return Form must be completed within 15 days of receiving your purchase. Any return requests received after that deadline will be refused.

Please note that we do not offer exchanges. You must return your item and place a new order for the correct item.

Items to be returned must be unworn, unwashed, unaltered and free of any damage. Original tags must remain attached to clothing with plastic logo seal intact. Please safeguard the original packaging as it will be required for the return of the item(s).

NOTE: Shipping charges are non-refundable. Item(s) marked 'Final Sale' cannot be returned for an exchange or refund. A $15 restocking fee will be deducted from your total refund.

2. RETURN POLICY - RETAIL STORES

Please note that merchandise purchased at retail, including department or specialty stores, must be returned to the store from which it was originally purchased and is subject to the return policy of that retailer.

3. RETURN PROCEDURE

To return an item, please email us at returnsusa@soiakyo.com:

  1. Order number
  2. Item name
  3. Colour
  4. Size 
  5. Return reason among the following: too small, too big, model/cut, colour, wrong article or defect (with a description of the issue)

You should receive an email confirming your request.Upon reception and approval of your request, our Customer Service department will send you an email with a return label. Print two (2) copies of the label and attach 1 to the outside packaging and include 1 inside the box. Within 5 business days, drop off your package at your local FedEx ground drop-off center or call FedEx at 1-800-463-3339 to arrange a pick-up. Any parcel drop off or pick-up after 5 business days will result in the cancellation of the return. Please note that packages returned without the authorized RMA label and/or althernative couriers will be refused at the warehouse.Once we receive your package in our warehouse, your refund will be processed in the following 7-10 business days. You will be notified by email when the refund has taken place. Please note that your bank may require additional processing time before crediting your account.