WHAT'S YOUR RETURN POLICY
You may return your unused product for a full refund within 30 days of the purchase date.
Please note that all promotional products, including gift with purchases, must be returned for a full refund.
In the event the gift with purchase is not returned, we will deduct the value of the gift from your total refund. Make sure the merchandise you return is in its original condition, tags included, otherwise we will be unable to accept your return and issue a refund
To request a return, please contact us at 1-855-588-5287(Toll free). If it’s outside regular business hours (9am-5pm EST) please Email RETURNS@SOIAKYO.COM.
For exchanges, you may place a new order for your desired item and we’ll waive the standard shipping costs. You will be charged for this order when it ships and once we receive your return, your refund will be processed.
Items purchased on sale online in October, November and December can only be returned by phone or Email to customer service. Retail stores will not accept returns from online sale items.
Items purchased using PayPal or Apple Pay cannot be returned nor exchanged in-store. Refunds for PayPal and Apple Pay orders can only be processed by contacting customer service.
HOW DO I RETURN AN ITEM?
If you are shipping the item back, you must send an Email with the below information to RETURNSUSA@SOIAKYO.COM to validate your return
- Order number
- Style name
- Return reason among the following: too small, too big, model/cut, colour, wrong article or defect (with a description of the issue)
Once your send us the email, ship back your item using the pre-paid return Fedex label that was provided in your original shipment. Drop off your package at your local FedEx ground drop-off center or call FedEx at 1-800-463-3339 to arrange a pick-up. Once we receive your package, your refund will be processed in the following 7-10 business days. You will be notified by email when the refund has taken place. Note that it can take between 3-5 business days to appear on your issuing bank account statement.
Refunds are processed within 7-10 business days following the receipt of your package at our warehouse. Note that it can take between 3-5 business days to appear on your issuing bank account statement.