PHYSICAL AND E-GIFT CARD TERMS AND CONDITIONS
PHYSICAL CARD LANGUAGE
Gift Cards can only be redeemed in SOIA & KYO stores and online in the same country of purchase. SOIA & KYO is not responsible for lost, stolen or damaged cards. Protect this card like cash.
Full terms and conditions available HERE.
GIFT CARD TERMS AND CONDITIONS
By purchasing or by using a Gift Card, you agree to bound by the present Gift Cards Terms and Conditions and the broader Terms & Conditions available at https://www.soiakyo.com/pages/legal-terms-conditions (collectively the “Terms”).
These Terms may be amended or modified by SOIA & KYO at any time without prior notice except if notice is required by law. Your continued use of the Gift Cards following any amendment or modification of these Terms constitutes your agreement to the revised Terms
Unauthorized Retailer – Gift Cards are only valid if purchased in a SOIA & KYO store or online. SOIA & KYO is not liable for Gift Cards purchased or obtained from nonauthorized SOIA & KYO retailers. SOIA & KYO is not obligated to honor invalid Gift Cards or balances that have been
misrepresented or are incorrect.
Confirmation Digital Gift Card — As with any online purchase, you will receive both a confirmation email for your purchase and an email for the digital Gift Card.
Redemption – Gift Cards can only be redeemed in SOIA & KYO stores and online.
Usage locations — All Gift Cards must be redeemed in the same country of purchase either
in-store or online. USD denominated Gift Cards may be used in any SOIA & KYO store located in the US and at soiakyo.com.
Denominations — Gift Cards may be set in CAD or USD denominations. Once purchased, Gift Card currency denomination may not be changed.
Purchase and Transaction Limit — If purchased online, the maximum value and transaction of each Gift Card is CA$500, US$500, depending on the country it was purchased. If purchased in-store, the maximum value and transaction of each Gift Card is CA$3,000 or US$3,000, depending on the country it was purchased.
Gift Card Amount — For purchases of more than the current amount on a Gift Card, the full amount available on the Gift Card will be used first, while the balance will be applied to the other payment type. Gift Card can be used several times and remains valid until the balance is entirely spent. Max Gift Cards per Transaction — Only one (1) digital Gift Cards can be redeemed at a time. There is no maximum for physical Gift Card.
Returns — All returns for purchases made with a Gift
Card will be credited on a new Gift Card according to the applicable refund policy. If multiple payment methods were used, the portion paid with a Gift
Card will be refunded accordingly.
Final Sale — Gift Cards cannot be reloaded, reimbursed, redeemed and exchanged against cash except as required by law.
Tax — Sales tax will not be applied to Gift Card purchases. If other merchandise is included in your order, tax will apply only to those items. Purchases made using Gift Cards will be charged applicable taxes.
Lost or Stolen Gift Card — SOIA & KYO is not responsible for lost,
stolen or damaged cards. Gift Cards have cash value and should be safeguarded accordingly. SOIA & KYO reserves the right to cancel any Gift Card obtained
Promo Codes/Gift Card — Gift Cards may not be purchased with another Gift Card or by using promotional and discount codes.
Balance — In order to view your Gift Card’s balance, please contact Customer Service.
Expiration – There are no expiration date or accrue fees on
Language — Gift Cards purchased on the Canadian English and US SOIA & KYO site will be in English; Gift Cards purchased on the Canadian French site will be in French.
Limitation of Liability — GIFT CARDS ARE PROVIDED ON AN 'AS IS' BASIS, AND SOIA & KYO MAKES NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, CONCERNING THE GIFT CARDS, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOIA & KYO AND ITS AFFILIATES SHALL NOT BE LIABLE TO ANY PERSON OR ENTITY FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR OTHERWISE), INJURY, CLAIM OR LIABILITY OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON OR RESULTING FROM THE GIFT CARDS OR ITS USE. IN THE EVENT THAT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY AND SOIA & KYO’S SOLE LIABILITY IS TO REPLACE SUCH GIFT CARD WITH AN AMOUNT EQUALED TO ITS LAST
BALANCE. IN JURISDICTIONS WHERE PROHIBITED BY LAW, SOME OR ALL OF THE PROVISIONS CONTAINED IN THE FOREGOING PARAGRAPH MAY NOT APPLY.
provision of any of these Terms or if, in SOIA & KYO’s sole discretion, your use of the Gifts Card is fraudulent, detrimental or damaging to SOIA & KYO in any way, SOIA & KYO reserves the right to cancel, void or refuse to
accept the Gift Card without any liability to SOIA & KYO.
Conditions and all matters relating hereto are governed by, and construed in accordance with, the laws of the Province of Quebec, Canada and applicable
federal laws of Canada without regard to the conflict of law excluding any law that implements the United Nations Convention on Contracts for the
International Sale of Goods and any rules of private international law or the conflict of laws that would lead to the application of the laws of any other jurisdiction. Any legal suit, action or proceeding relating to these Terms must be instituted in the courts located in Montreal, Quebec. Each Party irrevocably
submits to the exclusive jurisdiction of such courts in any such suit, action or proceeding.
Contact — For more information, please contact 1-855-622-5243.
Updated on June 23rd, 2022.