The Customer Service department is open Monday to Friday from 8am to 12am (EST), and Saturday and Sunday from 9am to 5pm (EST). Due to COVID-19 safety precautions, we currently have limited customer service staffing so wait times may be longer. We appreciate your patience in this difficult time, and can ensure our team will get to you as soon as possible.
To reach a Customer Service Representative, please use one of the following channels:
SOIA & KYO Online Store - Customer Service
600, Chabanel St. West
Montreal (Quebec), H2N 2K6