WHAT'S YOUR RETURN POLICY?
Please try items in the comfort of your own home. For up to 14 days from the shipping date, if you don’t like them, or they don’t fit, just follow the steps below.
Make sure the merchandise you return is in its original condition, tags included, otherwise we will be unable to accept your return.
*This does not apply to FINAL SALE items on the website. FINAL SALE items are not eligible for return, refund or exchange.*
Sale items purchased online cannot be returned in stores. All items 30% off or more and all special styles are FINAL SALE.
GO TO YOUR CLOSEST SOIA & KYO RETAIL STORE LOCATION!
Visit the STORE LOCATOR on our website.
*This does not apply to SALE items on the website, nor to purchases made with Paypal, Apple Pay, Affirm, and Amazon Pay*
OR - REQUEST A RETURN ONLINE
1) Click on this link to our Returns Portal.
2) Fill out the form using your order number and the email address associated with it.
3) Click on "Start a Return" button and complete the provided steps. An email will be sent to you with a pre-paid return label once your return is approved. This can take up to 72 business hours.
4) Print (2) copies of the label, attach one outside the box and include one inside the box.
5) Within 2 business days, drop off your package at your local FedEx ground drop-off center or call FedEx at 1-800-463-3339 to arrange a pick-up.
Refunds are processed as fast as possible following the receipt of your package at our distribution center.
Please allow 3-5 business days after the refund is issued for it to appear on your issuing bank statement.